1. Ordering and Pricing
What do I need to place an order with you?
Your prescription – that’s it. Visit your local optometrist for an eye test and receive your prescription. The optometrist must, by law, provide you with a clear, readable copy.
Alternatively, you may use a previous prescription as long as it is not more than two years old. It’s your choice where you buy your glasses, the optometrist shouldn’t imply that you need to buy from their shop.
Why are the prices so low?
Our costs are significantly lower than those of the retail shops as we do not need to finance expensive store locations and eye testing equipment. We also buy direct from the suppliers in quantities that allow us to pass on the savings to you.
We do not offer eye care advice, we just make your glasses to the prescription you provide.
2. Prescription
What are the ‘Near’, ‘Intermediate’ and ‘Distance’ categories on my prescription?
Some prescriptions are in this format. If your prescription is written out with these categories, then follow this advice:
Single vision lenses
Use the ‘near’ line if your glasses are for close up work such as reading
Use the ‘distance’ line if your glasses are for seeing in the distance
Use the ‘intermediate’ line if your glasses are for viewing in between near and distance, such as computer work.
Bifocal, Multifocal and Extended Reader lenses
Send us an email at enquiries@glassesonline.com.au and we can help you fill out the prescription form. Alternatively, leave the prescription fields blank and just enter the optometrist details and date of script. Then, after placing your order, send us your prescription by simply replying to the order confirmation email you will receive, or faxing it to 1300 788 462 including your order number.
What is the Pupillary Distance (PD)?
The Pupillary Distance (PD) is the distance between your pupils (centre of your eyes). It ensures that the lenses are accurately positioned in the frame. Please ask your optometrist to measure your PD when you obtain your prescription.
Alternatively, you may choose to use the average PD provided by our optical dispensers which is 65mm for distance vision and 62mm for reading vision.
I’m not sure what my prescription says
If you are having difficulty interpreting your prescription, please call us or fax it through on 1300 788 462 and we can advise you.
However, if it is illegible or there is any doubt, please clarify the prescription with your optometrist. They should give you a clear, easily readable prescription following your eye test.
Can I use my contact lens prescription?
Contact lens prescriptions, although similar, do have some differences. Your prescription needs to be written out for use with glasses and be under two years old.
3. Lenses
What lenses do you use?
We use lightweight plastic CR39 lenses as our standard lens and include an anti-scratch coating for free. Our thinner lens options are:
Thin & light
Recommended for prescriptions over +/- 2.50. We use 1.6 index lenses as our standard ‘thin & light’ lenses. For ‘thin & light’ photochromic or polarised lenses we use both 1.59 and 1.6 index lenses.
Extra thin & light
Recommended for prescriptions over +/- 5.00. We use 1.67 index lenses for our ‘extra thin & light’ lenses.
Ultra thin & light
Recommended for prescriptions over +/- 7.00. We use 1.74 index lenses for our ‘ultra thin & light’ lenses.
All our rimless glasses already come with thin & light lenses for added strength and durability.
Do you sell prescription sunglasses?
Yes.
What about polarised and photochromic lenses?
Yes. Polarised lenses cut out reflected light and photochromic lenses are clear in normal daylight and turn dark in sunny conditions. We use 'Transitions' lenses for all our photochromics except 'thin & light' bifocals.
What lens coatings do you have?
All our glasses come with a free anti-scratch coating. Options include an anti-reflective coating, UV protection and our sunglasses options (see above).
Do you sell bifocals?
Yes. Bifocals offer the convenience of distance and reading powers in one lens. The top part is for your distance vision and the segment below the line is for your reading vision.
We use D28 lenses which have a 28mm-wide segment in the lower half of the lens and are positioned 3mm below the lens centre. Please ask your optometrist to write your prescription assuming a distance of 12-13mm from the eye to the lens (back vertex distance).
What about multifocal/graduated/progressive lenses?
Yes. Multifocals are a great choice for those who need different prescriptions for distance and reading and want one pair of glasses to do both. Unlike bifocals, there is no line on the lens. When ordering multifocals, we will ask you to upload a photo of yourself wearing your current glasses (don’t worry, the photo won’t end up on the website!).
As well as standard multifocals, we also provide premium multifocals which have a wider field of vision and less peripheral distortion. For the more technically minded, backsurface freeform technology is used.
Can I order glasses with no prescription in them?
Yes!
4. Payment and Delivery
What are the methods of payment?
Pay by credit card (Visa, Mastercard and American Express accepted) or Paypal.
What are the postage and packing costs?
$5.50 for one pair and free shipping for two or more pairs. Glasses are carefully packed and sent via Australia Post. We can deliver to a work address if it is more convenient for you. Some letterboxes are not wide enough for the package so it may save you a trip to the post office!
How long will my order take to arrive?
We will process your order within a day of receiving it.
Most customers receive their glasses in 10 to 14 days, often sooner. In the unlikely event of an unforeseen delay, we guarantee that they will arrive within 28 days at the very latest.
5. Support
What is your guarantee policy?
Before dispatch, our optical dispensers carefully inspect each pair of glasses to check the prescription and lenses, and ensure proper alignment of the frame.
They are then carefully packaged in a protective hard case. In the unlikely event that they arrive with a defect, we will replace your glasses free of charge. Please call us within 10 days of shipping to receive your replacement.
We have also created a special guarantee for multifocal customers as it can take a little extra time to adjust to these lenses - click here for details.
What if I entered some information incorrectly?
As we process orders very rapidly, please call or email us immediately if you spot any errors.
You will receive an email confirmation upon placing your order. Please check that all these details are correct and contact us if there is a mistake.
